Privacy Policy

Please read this privacy policy (“Privacy Policy”) carefully before you start to use the website ("Our Site") operated by Eurostar Global Electronics Ltd (“we”, “us”, “our”), as it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

We are committed to protecting and respecting your privacy. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Policy supplements the Terms of Use which relate to your use of Our Site. By using Our Site, you confirm that you accept this Privacy Policy (as well as the Terms of Use, our Acceptable Use Policy, our Cookie Policy and (where buying goods from us) our Terms and Conditions of Sale and (where you return goods to us) our Returns Policy (“Terms and Policies”) and that you agree to comply with such Terms and Policies.

If you do not agree to Our Terms and Policies, you must not use Our Site.

This Privacy Policy does not apply to any content or information contained in or collected from or submitted to any website other than Our Site (“Third Party Sites”) that you access via any link from Our Site and we do not accept any liability for such Third Party Sites.


We may update and/or change this Privacy Policy at any time by amending this page. Any such updates and/or changes are effective immediately from the time they are included on Our Site. Please check back frequently to see any updates or changes to our Privacy Policy as if you continue to use Our Site after any updates and/or changes come into effect, your use of Our Site indicates your agreement to be bound by the new Privacy Policy.


For the purpose of the Data Protection Act 1998, the data controller is Eurostar Global Electronics Ltd of Unit 8, Evolution, Lymedale Business Park, Hooters Hall Road, Newcastle-under-Lyme, Staffordshire, ST5 9QF.

Our nominated representative for the purpose of the Act is: Amber Shaughnessy


We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on Our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use Our Site, subscribe to our service, search for a product, place an order on Our Site, participate in discussion boards or other social media functions on Our Site, enter a competition, promotion or survey, request any further services and when you report a problem with Our Site. The information you give us may include your name, geographical or given addresses and postal code, e-mail address and phone numbers, financial and credit card information, personal description, photograph, preferences (such as whether and by which method you wish to be contacted by us or by third parties for marketing purposes) and/or any other information personal information such as your date of birth or Age and Gender, as well as your user identification code, user name, password and any other memorable information.

Information we collect about you. With regard to each of your visits to Our Site, we may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. (This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.)

Other information to include but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate (“Our Other Sites”) or the other services we provide. Our Other Sites are subject to a privacy policy similar to this one. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


Our Site uses “cookies” to distinguish you from other users of Our Site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

This helps us to provide you with a good experience when you browse our website and also allows us to improve Our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.


We use information held about you in the following ways:

Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, (unless you have opted out of the same);

to permit selected third parties to provide you with information about goods or services we feel may interest you (where you have consented to be contacted for such purposes);

to allow you to participate in interactive features of our service, when you choose to do so;

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data or where no option is available or you are unsure, please contact us at [email protected].

to notify you about changes to our service;

to personalise your site experience and ensure that content from Our Site is presented in the most effective manner for you and for your computer.

To carry out credit checks on you and other security checks on you in order to validate your identity.

Information we collect about you. We will use this information:

to administer Our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve Our Site to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of our service, when you choose to do so;

as part of our efforts to keep Our Site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of Our Site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).


We may share or disclose your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

business partners, suppliers and sub-contractors for the performance of any part of any contract we enter into with you;

advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;

analytics and search engine providers that assist us in the improvement and optimisation of Our Site.

credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

in order to process orders or take payment in respect of orders, including to third party service providers, such as gateways providers or other payment mechanism partners.

to licensed credit reference agencies in order they can carry out credit checks on our behalf/

if, through us, you enter into a contract with a network provider in relation to your mobile phone or service agreement, we will disclose such of your personal information as is relevant to that contract to the network provider. The network provider may use this information to carry out credit checks and security checks as well as for other purposes. For details of how the network provider will use your personal information, please contact the relevant network provider directly.

if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms and Conditions of Sale and other agreements; or to protect our (and our customers’, or others’) rights, property, or safety. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be handled by our payment gateway provider or other payment partners, who will be responsible for encryption of information given during the ordering process for such purposes. Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and/or where no such option is apparent, you can also exercise the right at any time by contacting us at [email protected]

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]